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Partial Outage Lasted 56m 3 services affected

Elevated 5xx errors on the API gateway

The API gateway returns 502/503 for roughly 15% of requests since the last deployment.

Resolved since 14 Oct, 14:16 UTC

  1. 14/10 14:16

    Resolved

    This incident has been resolved.

  2. 14:00

    Monitoring

  3. 13:26

    Investigating

  4. 13:50

    We identified a faulty deployment and are rolling it back.

  5. 14:00

    The rollback is complete and error rates are back to normal. We are monitoring.

  6. 13:21

    Acknowledged

  7. 13:26

    Some customers see errors when loading pages or using the app. We are investigating.

  8. 13:19

    New

Affected services

API Gateway Edge routing, rate limiting and TLS termination for all public APIs. Undetermined Web Storefront Customer-facing web shop. Undetermined Mobile App API Backend-for-frontend of the iOS and Android apps. Undetermined #14 · created 14 Oct 2026, 13:19 UTC